I ordered 3 sets of mirrowed drawers. One was okay. The 2 large ones were damaged.The original order was in September as a present for my son.From that time I have had numerous replacements all damaged. Each time my son had to wait in for collection of the damaged units. Then their system means apart from arranging a new order as they will not simply send out a replacement you have to reorder. Each time they attempted to charge me a higher price and each time I had to argue the point that they were replacements. Having reordered ,my son stays at home all day awaiting delivery. Needles to say the replacements were damaged. I had to go through this ridiculous charade repeatedly receiving and returning broken units for months. Eventually I did manage to receive 3 good sets before Christmas. However my JD WILLIAMS account was so messed up I spoke for hours to innumerable representatives on the phone with a promise on 16th December they said that they would carefully analyse their incompetence and get back to me on my return from my Christmas holiday. However totally out of the blue while still away on holiday on December 22nd I received a text threatening to refer me to the Credit Reference Services if I didn't clear my account BY THE END OF THE DAY.I tried in vain to call and email them repeatedly without success. On returning home I get a statement- not only for a spurious amount but with added late payment plus further admin charges. Today on 31st December having had to wait for almost a hour on the phone to speak to someone I had a prolonged robust conversation with a really stroppy person. At 78 years old I gave up - I paid what they wanted just to get them out of life and to prevent them affecting my impeccable credit rating .I also asked them to close my account forthwith and never want to hear from again .If you do not want to experience the same treatment I strongly recommend you give JD WILLIAMS a wide birth.