I ordered a double mattress from jd Williams which arrived rolled up,after unrolling it I found it to be unsuitable so began the return process,I didn’treroll the mattress as it said on Google not to as it has springs and it would damage them so I just wrapped it back up in polythene.The courier service they use is Evri and there has now been 7 attempts for them to take it away but they keep sending someone in a car instead of a van to collect it despite being told 7 times it needs to be a van.JD Williams have been an utter nightmare in all this and just keep repeating the same thing over and over We have escalated this issue to Evri and a van will definitely be sent next time.This is now an absolute joke,I asked to speak to a manager or supervisor they said someone would call me surprise surprise they haven’t,iam at my wits end and don’t know what to do but I do know one thing I certainly won’t be paying for it NEVER NEVER use JD Williams or Evri for anything because you will regret it 😡🤬