I ordered a chest of drawers from JD Williams, it arrived damaged, we only found this out after spending 3 hours putting it together to find the top of the drawers was warped. I rang JD Williams to tell them about it and they told me that I’d hear from the manufacturer. I waited a day or so to receive an email from a JD Williams customer service representative who offered me a 20% discount back and I’d get to keep the drawers or I could return them. I replied saying they need to be returned as they’re no good to me broken, and I’d like to order another set only if they could put the next set of drawers together, as we shouldn’t have to as this wasn’t our fault. I had had to ring numerous times, I’ve sent email after email and I get no reply. The customer service is absolutely awful. There’s no way of speaking over the phone to anyone regarding this as it’s a different department. Never will I be ordering from this company again, and before you order I’d look else where first!