Placed order via website, the transaction was completed ( viewed as “pending “ on card) no email confirmation received regards the order and no order identified as placed on the account . Very odd website , email to customer services does not deliver to given address link either , bounces back and informs terminal does not exist. Therefore contacted customer service chat : attempts to assist by these persons , not 100% effective . Although the “chatters “ are polite and attempt to address issue , advised the money “pending “ cannot be cancelled even though they view no order is on the account . Advised that they cannot resolve the issue . Conclusion: Will have to contact card company tomorrow if the money is taken from “pending” to “transacted” . All very odd!