This company is a scam, don't trust it. I ordered a freezer from them. it was delivered at 6 am with no prior warning on 9 December. the same day I contacted the company via their online chat. They agreed to pick up the freezer on 13 December and refund. It was no picked up, I have since checked my account and £7 and £5 was taken from my account without my authorisation or understanding why. It is now 2 January, the freezer is still not picked up creating an eyesore in my kitchen over the festive season and I have not been refunded despite constantly contacting the company. I am now having to go to my bank to raise a dispute.