Worst customer service I've ever experienced. Tried to return a jacket the same day it arrived after having tried it on and decided it was no use. No returns label with package so had to go into web site to get return address. Also in same web site clicked on 'Arrange a return' and was informed it would be picked up by courier in 1/2 days, this did not happen so did same again this time informed it would be 1/3 days. Again waited but no courier went on to chat line where I met with nothing but pathetic excuses with the blame being placed on courier. Surely if an item is ordered with JD Williams it is their responsibility to make sure the information is passed to courier service hired by them for their deliveries, you would think, but not according to JD Williams customer service. My advice is do not have any dealings with this company as they are rubbish in my opinion.