Rude, misleading and hostile... Rude - Hangs up on their customer when trying to address a returns issue... 3 times. They do not care, they just keep taking the customers money and fob their customer off to THEIR contracted courier. No company level redress. Misleading - Their own website has a phone number to call for complaints... ...that is NO longer in use. Recorded answer supplies ANOTHER number that... ain't 'complaints', it's orders, or as we call 'em SALES. Returns courier appointments have a 48hour window... ...and when they STILL fail to collect; who you gonna CALL. TRADING STANDARDS! Hostile - those that answer 'demand' a customer number, even if not a customer. No awareness of the legal consumer rights of the customer. Obstructive when trying to address problems; happy to keep an 81 year old customer waiting in for days for THEIR contracted courier collection company. Said customer cancelled other appointments to be present to hand over an expensive return that was not fit for purpose; not EVERY 81 year old is conversant with cloud-based requirements. If you are happy to be abused by a retailer, by all means use this company. ...it'll make Steve Johnson MD (reportedly) happy.