Never trust a company that won't pick up the phone! Stay away. I purchased a bed and was delivered damaged in multiple places. Parts were replaced and then realised that there was another part of the bed that was faulty. They would not discuss the matter with us. No one would answer the phone and took weeks to get back to us. It felt like they were deliberately delaying the process and then told us we were outside of the 14 day returns policy. Lesson learnt for me. I will never purchase a product from a company that won't answer the phone again. One of the worst customer experiences I have ever had. It's clear where their morals lie. Rather support a local company that values your business!