Mattressman Reviews

Name: Mattressman
Rating: 1.36

1.4 Rating 149 Reviews

7 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 5 star review on 18th July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There courier didnt deliver, they failed to rectify and I lost two days waiting around. Dont use these jokers.”

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Posted 1 month ago

“Fantastic price, great delivery service. New mattress feels fantastic. Was kept informed throughout. Old mattress taken away, new one put straight on to bed. Cannot sing their praises highly enough. Thank you Mattressman. Absolutely brilliant.”

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Posted 1 month ago

“Was told my mattress couldnt be picked up due to staining and that the £30 I paid for it to be picked up was then none refundable. 'Acceptable staining' is not a clear definition and left to the discretion of the delivery driver which is completely subjective and not an acceptable method to then refuse a refund for a service that was not delivered.”

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Posted 2 months ago

“Bought a bed broke in 3 months terrible customer service, would not repair or refund. Avoid at all costs”

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Posted 2 months ago

“Happy with the product but if I were to say I'm extremely unhappy with the delivery and customer service it would be an understatement. We were told multiple different delivery times and windows which we repeatedly rearranged our work schedules around. Then the bed arrived with no headboard and we had to go through the process of being messed around again. The man on the phone in the Lowestoft branch was very rude too. I would only recomend this company if you do not work and have time to wait around all day for your purchase to arrive. 4 stars for the bed... minus 10 stars for the customer service”

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Posted 2 months ago

“Wanted to order super king mattress .emailed an enquiry and heard nothing back, despite getting message someone would. If they're not bothered to answer I'll go elsewhere. £1400 order lost there”

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Posted 2 months ago

“Avoid avoid avoid Order never arrived and customer service lie and are useless”

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Posted 3 months ago

“Great service thank you all”

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Posted 3 months ago

“Purchased an Emma mattress when delivered clearly was a refurbished model they were trying to offload to me while charging full price new. Informed them straight away and treated like a criminal wouldn’t arrange a replacement until I provide photos to prove the item was delivered in poor condition even though they said across phone the photo from courier showed it was damaged. The item was a refurbished mattress definitely not new, have rejected this and requested a collection and refund not acceptable and against Trading standards I’m sure! Would use again!”

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Posted 4 months ago

“Bought a mattressfor my back ( have a disability since birth ) but i was NOT MADE AWARE of T& C and looking back i now realize i was rushed into it by Ian - Peterborough branch - I received a mattress that is way too hard than the one i tested in the shop. I RECEIVED NO HELP AT ALL !!!!!! IN TIME I FIGURED THAT THE MATTRESSES IN THE SHOP HAVE BEEN USED BY SO MANY PEOPLE SO ARE NOT A RELIABLE STANDARD ANYMORE, SO YOU THINK YOU ARE BUYING THE ONE FOR YOU INSTEAD YOU BUY AN OPPOSITE !!!!!!!! BE AWARE!!!! DO NOT BUY FROM THEM!!!!! YOU WON'T RECEIVE ANY HELP AT ALL !!!!!! HORRIBLE PEOPLE!!!! THE CUSTOMER SERVICE CUT ME OFF AND DISCONNECTED THE PHONE SO I COULDN'T CALL ANYMORE!!!!!! I AM SHOCKED THE WAY THEY DEAL WITH GENUINE CUSTOMERS THAT NEED HELP WITH AFTERSALE!!!!!! :( THE GOVERNMENT SHOULD STEP IN OR THE CITIZENS ADVICE BUREAU OR A TELEVISION SERIES TO TRY TO SHAKE THEIR HORRIBLE WAYS!!!!!!! ASHAME ON THEM!!!!!”

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Posted 4 months ago

“Mattressman was the best priced for the most amazing quality we have ever had, we cannot recommend him and his service enough! service was fast and we definitely will be buying in the future our children’s beds from him.”

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Posted 4 months ago

“Paid a lot of money 11months ago for a cast aluminum patio set, was used only 4months then covered away for the winter. on setting back up found a item had broken away from a part of the unit, they no longer supply the item and had spoken to the manufacturer saying that I was at fault caused by impact, the whole unit has no other sign of mis-use and had been safely stored. feel so disappointed with customer service find they have fobbed me off because they no longer sell. Wouldn't recommend nor the manufacture”

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Posted 6 months ago

“Terrible service, paid for uplift of old bedframe, guys refused to uplift saying it wasn't on the order, showed them the order then they said it would have to be dismantled. Nowhere on emails states dismantle. Called customer services to ask for refund of £30 paid for uplift - not a chance of this happening of course. All round awful experience, avoid using this company”

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Posted 6 months ago

“My order was cancelled without notice, and my money has not been refunded”

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Posted 8 months ago

“Do not buy from these guys they are extremely dodgy, what's so funny is, they have their own review on google all 5 stars, No others can write review on Mattressman google page. who makes their bed are from market place facebook. poor quality MDF frames. DO NOT BUY FROM THEM.”

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Posted 8 months ago

“Shocking service received a mattress in Sept 2023 damaged. Cost £2000. Delivery company not interested in our concerns, contacted mattressman to be fobbed off now taking this company to court.. as we have no other option. They have even tried to deny us our 14 days statutory right to return under the consumer goods act. These people are messing with the wrong person. We will be having our money back. Please save yourself a load of headache with these fools.. YOU HAVE BEEN WARNED !!!”

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Posted 9 months ago

“Delivery man was rude, the mattress was in poor condition fibres coming out and ripped , they would not refund money had to go through ombudsman who sent out someone to inspect mattress ,mattress was described as poor workmanship , please save your money and go elsewhere , as it was stress to get my money back and took weeks , customer service is awful. This was a Reylyon bed .ombudsman was brilliant and got me a full refund”

Helpful Report

Posted 9 months ago

“SAFEGUARDING CONCERN - my 87 year old mother needs her new bed as due out of hospital today. We placed an order with mattress man 29 December, and paid for online. The company and delivery agency are fully aware that my parents are very elderly and vulnerable and she has no bed to sleep on tonight. I contacted many members of staff yesterday (3/1) - Cory, Tino and Kaniko, who have not fulfilled my requirement of full delivery of a 5ft bed today to my parent's address. We needed to assemble last night for her coming home today. I followed this up with a desperate email yesterday to all concerned. This was after BJS delivery advised they have only 2 boxes and are missing the third box this morning. There has been blame shifting culture from all areas and as a customer promised a 24 hour delivery, on an order placed I can accept that it has been a bank holiday. but the order should have been delivered Tuesday when rest of UK were back to work! However I was prepared to accept it a day later. It is not good enough to say they don't know what part hasn't been delivered and that they will only know on delivery. My father will not be able to help to identify it. And then that they are looking for a missing box, when you don't allegedly know which one is missing! My father is 87 and has hearing and mobility issues and is waiting in for delivery and then seeing my mum in hospital 10 miles away. My mother is the same age and has been in hospital for over a week. My brother was supposed to be making up the bed for her home coming. It is not acceptable for her to have no bed and only sleep on a mattress. This is now a safeguarding concern highlighted to every member of staff and management. Update - today (4/1) delivery company have no knowledge of rest of delivery agreed by mattress man to be delivered today. This was through a voicemail to ourselves yesterday. AVOID THIS TERRIBLE COMPANY ONCE THEY HAVE YOUR MONEY THEY DON'T FULFILL THEIR PART OF RETAIL ACT.”

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Posted 10 months ago

“The matteress itself was very good! Delivery another story. Paid to have the old matteress taken away £30 charge. We had a call from driver at 8.30am said they would be 20 mins to 30 mins away we put the matteress outside to help delivery men. It began to rain. They refused to take it because it was damp. Said it was health and safety. Nowhere in thier terms and conditions does it state anything about it being slightly damp. After several calls Mattressman refused to give me £30.00 back for a service they didn't provide. So beware! It ended up costing me £60.00 to get it removed. I will never use this company again. Customer service was not good at all.”

Helpful Report

Posted 11 months ago

“Utterly disgusting customer service. Say they will get back in contact but don't. Deducting £40 from a bed frame return even though DX failed to show on the day they agreed to collect. Had to start again. Over 11 days and still no reply or sign of a refund.”

Helpful Report

Posted 11 months ago

Mattressman is rated 1.4 based on 149 reviews