Mattressman Reviews

Name: Mattressman
Rating: 1.35

1.4 Rating 152 Reviews

7 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 5 star review on 18th July 2024

Anonymous // 01/01/2019

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“BEWARE ! There’s an issue either with Mattressman or BJS Home Delivery, when we tried to order a mattress from Mattressman. I ordered a Mattress, and asked and paid for the old mattress to be collected, and a delivery date was agreed. I was given a timeslot of between 9am – 12noon on the day of delivery…I stayed in to await delivery, at 12noon I still hadn’t heard anything and no mattress. At 12:10pm I received a phone call from the delivery driver, saying they will be there in 50 minutes, but he wasn’t going to pick up my old Mattress, as I was his first delivery, so there was no space and he had no bag for the old mattress. I told him this wasn’t good enough, and he had best turn around, as I wasn’t accepting delivery unless he was taking my old mattress. I then called Mattressman and explained the situation, and they were going to speak to BJS about this. I then received a telephone call from BJS, saying they were going to still deliver the mattress and they hadn’t decided whether they were collecting the old mattress or not. I explained again that if they weren’t collecting the old mattress then I wasn’t going to accept the new one. A further phone call from Mattressman, said they are 100% collecting the old Mattress and they will be there at 1pm as everything is now sorted. 1pm arrives, as does the delivery man, who knocks on my door. I answer and he says he has a mattress to be delivered, and I said yes and you are taking the old mattress away – to which I was told no we are not taking your old mattress. I advised he speak to his Manager as this has all been agreed. I in turn called Mattressman back, and the guy I had been dealing with was on lunch. I explained the situation and was told they will sort it. After 5 minutes the delivery guy knocked at the door and said 100% he is not collecting the old mattress, at which point I turned him away and said I’m not accepting the new mattress. At 2:30pm I had received nothing back from either Company so I had to chase Mattressman again to see what was going on, and all they could say was we will re-schedule. I informed them that the contract agreement was for them to deliver the new mattress and to take the old one away. As they had broke the contract by the delivery guy refusing to take the old mattress I wanted a full refund. Needless to say the refund didn’t arrive and I had to chase multiple times to get a full refund, which in the end I did. It felt very much like a scam with the old mattress, as how many people would send away a new mattress if they weren’t collecting the old mattress ? and therefore they keep the money and would they actually come back on a different day to collect the old mattress ??? I will NEVER use Mattressman or BJS Home Delivery service again, it was appalling service and extremely poor communication. Funny enough on the Mattressman website, when you try and leave feedback, if its not 4 or 5 stars it won’t let you submit it !”

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Posted 2 weeks ago

“Appalling do not use these people.”

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Posted 1 month ago

“Despite paying extra for next day delivery over a week later still not received delivery . Wasted 2 days waiting in for delivery. I cannot review the mattress as I do not have it. Mattressnan need to change couriers. Extremely disappointed.”

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Posted 1 month ago

“There courier didnt deliver, they failed to rectify and I lost two days waiting around. Dont use these jokers.”

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Posted 3 months ago

“Fantastic price, great delivery service. New mattress feels fantastic. Was kept informed throughout. Old mattress taken away, new one put straight on to bed. Cannot sing their praises highly enough. Thank you Mattressman. Absolutely brilliant.”

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Posted 3 months ago

“Was told my mattress couldnt be picked up due to staining and that the £30 I paid for it to be picked up was then none refundable. 'Acceptable staining' is not a clear definition and left to the discretion of the delivery driver which is completely subjective and not an acceptable method to then refuse a refund for a service that was not delivered.”

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Posted 3 months ago

“Bought a bed broke in 3 months terrible customer service, would not repair or refund. Avoid at all costs”

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Posted 3 months ago

“Happy with the product but if I were to say I'm extremely unhappy with the delivery and customer service it would be an understatement. We were told multiple different delivery times and windows which we repeatedly rearranged our work schedules around. Then the bed arrived with no headboard and we had to go through the process of being messed around again. The man on the phone in the Lowestoft branch was very rude too. I would only recomend this company if you do not work and have time to wait around all day for your purchase to arrive. 4 stars for the bed... minus 10 stars for the customer service”

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Posted 4 months ago

“Wanted to order super king mattress .emailed an enquiry and heard nothing back, despite getting message someone would. If they're not bothered to answer I'll go elsewhere. £1400 order lost there”

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Posted 4 months ago

“Avoid avoid avoid Order never arrived and customer service lie and are useless”

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Posted 4 months ago

“Great service thank you all”

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Posted 5 months ago

“Purchased an Emma mattress when delivered clearly was a refurbished model they were trying to offload to me while charging full price new. Informed them straight away and treated like a criminal wouldn’t arrange a replacement until I provide photos to prove the item was delivered in poor condition even though they said across phone the photo from courier showed it was damaged. The item was a refurbished mattress definitely not new, have rejected this and requested a collection and refund not acceptable and against Trading standards I’m sure! Would use again!”

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Posted 5 months ago

“Bought a mattressfor my back ( have a disability since birth ) but i was NOT MADE AWARE of T& C and looking back i now realize i was rushed into it by Ian - Peterborough branch - I received a mattress that is way too hard than the one i tested in the shop. I RECEIVED NO HELP AT ALL !!!!!! IN TIME I FIGURED THAT THE MATTRESSES IN THE SHOP HAVE BEEN USED BY SO MANY PEOPLE SO ARE NOT A RELIABLE STANDARD ANYMORE, SO YOU THINK YOU ARE BUYING THE ONE FOR YOU INSTEAD YOU BUY AN OPPOSITE !!!!!!!! BE AWARE!!!! DO NOT BUY FROM THEM!!!!! YOU WON'T RECEIVE ANY HELP AT ALL !!!!!! HORRIBLE PEOPLE!!!! THE CUSTOMER SERVICE CUT ME OFF AND DISCONNECTED THE PHONE SO I COULDN'T CALL ANYMORE!!!!!! I AM SHOCKED THE WAY THEY DEAL WITH GENUINE CUSTOMERS THAT NEED HELP WITH AFTERSALE!!!!!! :( THE GOVERNMENT SHOULD STEP IN OR THE CITIZENS ADVICE BUREAU OR A TELEVISION SERIES TO TRY TO SHAKE THEIR HORRIBLE WAYS!!!!!!! ASHAME ON THEM!!!!!”

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Posted 5 months ago

“Mattressman was the best priced for the most amazing quality we have ever had, we cannot recommend him and his service enough! service was fast and we definitely will be buying in the future our children’s beds from him.”

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Posted 5 months ago

“Paid a lot of money 11months ago for a cast aluminum patio set, was used only 4months then covered away for the winter. on setting back up found a item had broken away from a part of the unit, they no longer supply the item and had spoken to the manufacturer saying that I was at fault caused by impact, the whole unit has no other sign of mis-use and had been safely stored. feel so disappointed with customer service find they have fobbed me off because they no longer sell. Wouldn't recommend nor the manufacture”

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Posted 7 months ago

“Terrible service, paid for uplift of old bedframe, guys refused to uplift saying it wasn't on the order, showed them the order then they said it would have to be dismantled. Nowhere on emails states dismantle. Called customer services to ask for refund of £30 paid for uplift - not a chance of this happening of course. All round awful experience, avoid using this company”

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Posted 8 months ago

“My order was cancelled without notice, and my money has not been refunded”

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Posted 9 months ago

“Do not buy from these guys they are extremely dodgy, what's so funny is, they have their own review on google all 5 stars, No others can write review on Mattressman google page. who makes their bed are from market place facebook. poor quality MDF frames. DO NOT BUY FROM THEM.”

Helpful Report

Posted 10 months ago

“Shocking service received a mattress in Sept 2023 damaged. Cost £2000. Delivery company not interested in our concerns, contacted mattressman to be fobbed off now taking this company to court.. as we have no other option. They have even tried to deny us our 14 days statutory right to return under the consumer goods act. These people are messing with the wrong person. We will be having our money back. Please save yourself a load of headache with these fools.. YOU HAVE BEEN WARNED !!!”

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Posted 11 months ago

“Delivery man was rude, the mattress was in poor condition fibres coming out and ripped , they would not refund money had to go through ombudsman who sent out someone to inspect mattress ,mattress was described as poor workmanship , please save your money and go elsewhere , as it was stress to get my money back and took weeks , customer service is awful. This was a Reylyon bed .ombudsman was brilliant and got me a full refund”

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Posted 11 months ago

Mattressman is rated 1.4 based on 152 reviews