Received my mattress earlier today. Had an email yesterday say delivery drives would take my king size mattress to a room of choice upon delivery. Answer door today and the delivery driver told me that my free delivery was a doorstep drop off only which is contradictory to the email mattressman sent me. The delivery driver then asked me 'if this was alright'? To which I replied `no not really but it will have to do' to which he just dropped the mattress and walked off leaving me to carry my king size mattress up to my flat by myself. Complete lack of customer service and genuine care by this bloke. Thankfully Im young and was in such a rage I managed to drag the mattress up the stairs to my flat and then up my stairs in my flat by myself. However had I not been young and fit I would of been left stranded with no help. Not impressed.