I want to keep this review shortish and helpful because it has the potential to be a long story. I ordered my teenage son a double divan "British Bed Company" base to go with a Nectar double mattress we had just bought for him. The base eventually arrived (after12 weeks, twice as long as originally stated, due to Covid) 3 weeks later, after normal everyday use he felt uncomfortable on it and we found there was a dip on the top across both halves, near to the edge. I pulled out the drawer and could see that the wood frame had broken. After immediately complaining, sending photos of the damage and chasing for a response I was firmly told that they had never come across a bed base breaking on both sides like this and basically it was our fault. We were told this could only have happened from considerable force. So no refund or replacement. They would offer 20% off a new bed!!! And I would also be left to pay to dispose of the broken base I felt I had no option but to Tweet about how unfair this was. This got shared by a small number of friends, one shared it to a friend who writes for "Which?" Magazine and they subsequently emailed Mattress Man. The following day I was offered a replacement base as a kind gesture and not because of any admittance of fault with the quality of the product or upholding of consumer rights. Mattressman do have many good reviews and happy customers but if you want to buy from a company with a good customer service response, who protects your rights as a consumer, then you might wish to think again. When buying a divan bed base I would recommend taking a look at the structure inside (take a drawer out) I was really surprised by the flimsy structure of this one. Yes they do probably meet manufacturing standards but budget end beds, like this one, will only meet the minimum standards required to keep production costs low. I estimate the replacement will last 1-2 years if we are lucky. I wouldn't be surprised if we find ourselves in the same position within a month. I won't chance buying from them again or feel confident in recommending them. I was incredibly fortunate to get a replacement. I don't believe it happens often and in our case was due to using social media to call out unfair treatment and having an expert in consumer rights on our side. I think the lighter side of this for me was being asked to "call off The Mob" on social media (the mob was 6 friends who are a mix of teachers and Librarians) plus my "journalist friend" (a friend of a friend I met on Twitter in response to my Tweets)