AVOID! We Will NEVER buy from them again and will tell anyone to go elsewhere when shopping for a mattress. We went into the March, Cambridgeshire Store and the Salesman got his sell, when it came down to payment he took all our details and address and told us the total and we paid. Nothing about extra cost for delivery to a room or removal of current mattress. All he said was the Mattress may come sooner and we would get a call to arrange delivery and that we would be able to pick the day AND time. We never were able to pick a time (so that was a blatant lie) we were in fact allocated a time. Red Flag 1, Secondly he said they would deliver it and bring to our room and take the old one away. We thought that sounded good then we made our payment and walked out of the store not realising we had been bamboozled. Fast forward to today, the mattress delivery guys arrive. I was so excited to finally have my mattress delivered only to open the door and the delivery guy roughly pushes the mattress through my door but not before catching it on our door shelter, with no care at all of how he was handling a very expensive item of ours. I thought they were going to deliver it to the bedroom, hence why I'd cleared the area and cleared the way on the stairs for them but he just said bye and quickly walked off. I was a bit confused but by the time I got around the mattress in my small entryway and walked outside with my shoes on to ask why they aren't delivering it to the room, they had driven off. I called Customer Service and was connected to a 'Josh', probably the worst customer service I have experienced with the energy of someone who doesn't like his job. When he asked me about extra payment, I was in the middle of explaining we were never given that option as if we were given an awareness there was an extra charge, we would have happily paid for it! Really, who wants their brand new mattress sitting in an entryway blocking the bathroom door, front door and kitchen for hours until their partner comes home to attempt to move it? Why didn't the salesman at the March store offer this option to us? The fact I am expected to push it up a flight of stairs on my own. Josh then promptly hung the phone up on me with no attempts to call back. When I called back his colleague already knew who was calling and said Josh was on the phone with my husband after I told him Josh hung the phone up on me, he said nothing. So it appeared Josh ended the call with me in order to contact my husband without having the common decency to tell me but chose to end a call abruptly! Josh's colleague, told me they would call me back after they ended the call with my husband who was busy at work, but never got a call back from them ( no surprise there!). I later found out from my husband, that when he explained the issue, yet again with Josh, My husband pointed out as we had already spent a significant amount of money for the mattress, Josh got snappy and rude and said, "It don't matter how much you pay, gotta pay extra for that" Completely missing the fact we weren't asked in the FIRST PLACE. When my husband called back on his lunch break after deciding a formal complaint was the way forward, he spoke to a woman who as soon as he explained the issue to her and his intentions to submit a complaint, she conveniently hung up the phone on him and he had to call back multiple times. We're starting to see this is a common practice and pattern with them to hang up the phone when a customer is attempting to submit a complaint about poor service. To sum it up, Mattressman after sales/ customer service is a joke. We will never shop with them again and will be posting our experience on multiple platforms of social media so others are forewarned so that they can shop elsewhere.