SAFEGUARDING CONCERN - my 87 year old mother needs her new bed as due out of hospital today. We placed an order with mattress man 29 December, and paid for online. The company and delivery agency are fully aware that my parents are very elderly and vulnerable and she has no bed to sleep on tonight. I contacted many members of staff yesterday (3/1) - Cory, Tino and Kaniko, who have not fulfilled my requirement of full delivery of a 5ft bed today to my parent's address. We needed to assemble last night for her coming home today. I followed this up with a desperate email yesterday to all concerned. This was after BJS delivery advised they have only 2 boxes and are missing the third box this morning. There has been blame shifting culture from all areas and as a customer promised a 24 hour delivery, on an order placed I can accept that it has been a bank holiday. but the order should have been delivered Tuesday when rest of UK were back to work! However I was prepared to accept it a day later. It is not good enough to say they don't know what part hasn't been delivered and that they will only know on delivery. My father will not be able to help to identify it. And then that they are looking for a missing box, when you don't allegedly know which one is missing! My father is 87 and has hearing and mobility issues and is waiting in for delivery and then seeing my mum in hospital 10 miles away. My mother is the same age and has been in hospital for over a week. My brother was supposed to be making up the bed for her home coming. It is not acceptable for her to have no bed and only sleep on a mattress. This is now a safeguarding concern highlighted to every member of staff and management. Update - today (4/1) delivery company have no knowledge of rest of delivery agreed by mattress man to be delivered today. This was through a voicemail to ourselves yesterday. AVOID THIS TERRIBLE COMPANY ONCE THEY HAVE YOUR MONEY THEY DON'T FULFILL THEIR PART OF RETAIL ACT.