Bought a mattressfor my back ( have a disability since birth ) but i was NOT MADE AWARE of T& C and looking back i now realize i was rushed into it by Ian - Peterborough branch - I received a mattress that is way too hard than the one i tested in the shop. I RECEIVED NO HELP AT ALL !!!!!! IN TIME I FIGURED THAT THE MATTRESSES IN THE SHOP HAVE BEEN USED BY SO MANY PEOPLE SO ARE NOT A RELIABLE STANDARD ANYMORE, SO YOU THINK YOU ARE BUYING THE ONE FOR YOU INSTEAD YOU BUY AN OPPOSITE !!!!!!!! BE AWARE!!!! DO NOT BUY FROM THEM!!!!! YOU WON'T RECEIVE ANY HELP AT ALL !!!!!! HORRIBLE PEOPLE!!!! THE CUSTOMER SERVICE CUT ME OFF AND DISCONNECTED THE PHONE SO I COULDN'T CALL ANYMORE!!!!!! I AM SHOCKED THE WAY THEY DEAL WITH GENUINE CUSTOMERS THAT NEED HELP WITH AFTERSALE!!!!!! :( THE GOVERNMENT SHOULD STEP IN OR THE CITIZENS ADVICE BUREAU OR A TELEVISION SERIES TO TRY TO SHAKE THEIR HORRIBLE WAYS!!!!!!! ASHAME ON THEM!!!!!