Happy with the product but if I were to say I'm extremely unhappy with the delivery and customer service it would be an understatement. We were told multiple different delivery times and windows which we repeatedly rearranged our work schedules around. Then the bed arrived with no headboard and we had to go through the process of being messed around again. The man on the phone in the Lowestoft branch was very rude too. I would only recomend this company if you do not work and have time to wait around all day for your purchase to arrive. 4 stars for the bed... minus 10 stars for the customer service