Ordered first bedframe. Delivery repeatedly changed/didn't show up (despite me staying in the house for it for 2 days). I am a carer for my grandmother so this was a major inconvenience. When it did arrive, one box was missing. Had to wait another 2 days. Both boxes arrived horribly damaged. When we put the bedframe together there were huge cracks in it. After waiting a week for the bedframe, we decided to keep it and ask for a partial refund. We were offered a free set of pillows, which we declined. They then said they could give us a discount on another bedframe for our spare room. We stupidly agreed, and have now had the exact same experience with the second bedframe, only recieving one box which is majorly damaged (it has a footprint on it and is open at one end). We are now waiting for the second box which I am sure is going to turn up damaged. If this bedframe is also cracked, I will be seeking a refund for it. Not impressed at all, do not recommend. GO ELSEWHERE AND SPEND A BIT MORE MONEY. NOT WORTH THE HASSLE.