I brought a mattress online on Thursday 16th Jan which was delivered on Friday 17th Jan. Delivery was within 24hours as described so can't fault that. The product was as described so can't fault that either. Over the weekend I was sent a link to a site called Sleepshop.co.uk who had the very same product for £80 cheaper. I contacted Mattressman on Monday 27th asking if they offer a price match and if they would refund the difference to which they replied I should have made them aware at the time of purchase. I responded by stating If I had known at the time I more than likely would have purchased from Sleepshop.co.uk as they had in stock and offered delivery within 24hours too. Mattressman have responded with a refusal of refund which is fine. Hence the 2 star review as their customer service is nowhere near as good as their service of delivery. Noted that I should have done some more homework on my purchase and could have brought it cheaper elsewhere, my loss which I accept but just want readers of reviews to know that Sleepshop.co.uk is cheaper with the same stock and delivery service. Such a shame as I would have been more than happy to recommend this company and made future purchases with them.