Customer service after care is non existent. I was sent a mattress with a dip in the middle worst most uncomfortable thing i have ever slept on. As i hadnt had it for 3 months(THANK GOD) I was as a "gesture of good will" charged £45 to have it collected and refused a refund then forced to pick something else or lose my money!. When mattress was returned I was then told it wouldn't be looked at to see if its faulty as after they had only collected it as a Gesture in the first place! This company seems to have confused the word "gesture" with "appalling customer service"! Very Very Poor!