Purchased a mattress from the Manchester store the staff were very friendly I purchased a British beds viscount mattress but unfortunately due to my medical conditions the mattress is causing me excruciating pains so I phone customer service number but I was put through to sales they got customer service to phone back next day and the lady explained that I could not return or exchange the mattress because I had done a face to face deal I told the lady about the excruciating pains that I am in because of the mattress and asked for her to reconsider but still the answer was no so now I am left with brand new mattress which I cannot sleep on and out of pocket for nearly £600 because i did not purchase online which gives a 14 day money back guarantee I will be buy a new mattress from another bed company but this company does offer a 30 day guarantee which does apply when I buy in store so mattressman it is possible to show compassion in exceptional circumstances to someone who is crippled with pain Thank god for companies that are willing to treat people as people and not just an other financial deal.