I was instructed by one of your colleagues 'Andy' that a director would be contacting me on Monday. He also said the director forwarded on his sincerest of apologies and would be calling me personally to apologise. Clearly this is not true if you are now dealing with it. I have lost all faith in your customer service team and if you actually read your teams emails and the history you would see that I have forwarded on the images of the damaged pieces on Friday evening to Gail Guy. They are both the same parts and are the end of the bed frame. This is so embarrassing how this has been dealt with and the fact that no one is contactable in your department over the weekend clearly shows that operationally your team is incapable. I had to sleep on a sofa on Friday evening and buy a new mattress with money I do not have on Saturday. A number of points I want addressed: When I made the order the address and date was incorrect and sent via email. I spoke to Mel who then proceeded to still put the incorrect information in. Why did I have to call and email every time to get any information. Not once have your team called me first to advise on any issues. When I did call to say the discount code didn't work, Mel told me it did and then later on realised I was still missing £9.95 off so had to issue a refund. I asked numerous times for the delivery to be on the 26th April and had to ask to confirm this 3 times. I also sent numerous emails asking to confirm the address and delivery date. I have an email from Wendy confirming the address (wrong postcode) and date to be delivered. This was after Mel told me she would call me the next day but failed to say she was on leave. Friday comes and I still have not been sent a tracking number for my orders. I get a phone call from the delivery driver at DX delivery and he states that the address is to go to my billing address and should never have been used. Luckily for Mattressman DX delivery drivers used their brains and switched at a local point to bring me the beds. Downside both the foot of the bedframes have cracks in them. While this is going on I am trying to get hold of Wendy who then turns to Gail Guy. I get another phone call from DX Delivery driver who is in Croydon and then says hes taking it back to the depot. Kayleigh at DX delivery calls me and says they cannot deliver today. (Friday) Saturday comes and I try to contact DX Delivery but office is closed, try to contact Mattressman and offfice is closed. Only until I put a review on Trust pilot that Kayleigh at DX calls me and says they have lost my order. Ian at DX Delivery Depot calls and reiterates this. I speak with Andy at Mattressman and he confirms that the Director at Mattressman will be contacting me on Monday as he was out with his children but to pass on his sincerest apologies. No Phone call ???? Your company have failed in every way possible to assist me and I am so disappointed in the service. I work in delivering large commercial planes to airlines and the fact that this company can not even deliver a mattress to a customer on time is beyond embarrassing. On top of that you have told me numerous lies that a director will contact me to keep me quiet so I do not go onto social media and ruin your reputation. This is extremely sad and to stoop this low is really quite terrible. I do not want to deal with Customer service and I expect this to be investigated fully and a full report sent to me. Furthermore, I want the Mattress refunded immediately and I want the beds to be considered as a refund also. This has been a terrible experience and what supposed to be an exciting weekend of me moving into a new flat has been completely ruined by your company and its staff! I look forward to your Directors response! This was written on Monday, still no response!