Would never use this company again! Ordered bed frame - head board damaged-informed them straight away, sent photographic evidence, requested a replacement head board - simple request, simple job. That was over a week ago! I have had no response to emails, no one has ever returned my calls, I have had to do all the chasing -daily, yesterday eventually get told that there’s nothing they can do until they get response from supplier - a whole week and nothing from anyone! With no bed in the mean time! So request a refund and they collect the bed - told I can’t have a refund unless agreed with suppliers and will still take same time for them to ‘make a decision’ - what is there to decide...!? Item is defective, I am entitled to exchange or refund, but no, a week later and still waiting for a single response - total disgrace so now having to seek refund through PayPal! And I am still being told I just have to wait a response from the supplier!!! Total disgrace!! All I want is a replacement headboard - not difficult! Very very poor after sales!