APPALING customer service, don't waste your time. Don't waste your time ordering from Mattressman, We ordered our bed weeks ago, arrived with a damaged, cracked foot end board so obviously didn't assemble the bed, therefore having to sleep on a mattress on the floor. When we called to complain we were asked to email pictures of the faulty part which we did, then received no reply to the email or a curtesy phone call. My husband then called 3 days later (because they are closed on the weekends, even the customer services!!) and was told that as I had sent the email with the faulty pictures, they could only speak to me and not him. I then phoned and was told they would send out a new foot panel, and we would need to dispose of the old one our selves. A week later and we receive our new panel, the delivery driver gave it to me and left straight away, even though i ask him to stay just incase, as i already have 5 large boxes taking up space in my living room. Low and behold, the new panel was EVEN MORE damaged than the last and literally fell apart in my hand. I called mattressman several hundred times getting no answer, so selected the option to be put through to the operator, who just so happens to be in customer services at that very moment. I tell them about the panel and that we just want a refund and someone needs to come and pick all the items up as we are no longer interested in their product. I get put on hold for what seems like a year only to be told that the person they need to speak to from the supplier 'Isn't in today' We are asked to pack up the items in their original packaging, which against my better judgement we do, and that someone from the supplier will be in contact first thing Monday morning to arrange pick up and until the items are back with the supplier, they can't issue a full refund. After several phone calls and lots of 'I will look into this for you', my husband had to send a strongly worded email, just to get a reply. They finally booked a date with the "supplier" to come and pick up our faulty goods, which my husband had to take a day off work for, and of course, nobody shows up. After a few more phone calls to people that haven't got a clue what they are doing, we are given today as the date for another pick up, which I then have to take a day of work for. My husband is then forced to call again to see what time the collection will be here, being told they will be with me by 3pm. 5:30 comes and still no sign, so I called the DX customer services again to find out, being told, "our collections go up until 6pm, someone will be with you by them". My husband had also phoned at this time and got told that one delivery driver thought the other delivery driver was picking up and both had returned to the depot. We are now out of pocket by 2 days wages, have 6 big boxes of faulty products in our living room and still haven't been given our money back, an offer of compensation or even an apology. We have been bounced from person to person and can quite honestly say that we have never been treated so badly by a company, ever. Long story short, if you want crumby items, to make endless phone calls only to be put on hold for eternity, for no one to EVER call YOU back and to have to wait for your own money back (which we obviously still haven't got because no one has phoned us back yet) then Mattressman are the company for you, otherwise, don't waste your time with dreadful products and even worse customer service.