Ordered Christmas gifts that were in stock on the 19th - big banner and advertisements throughout the site saying they would be delivered in time for Christmas.
Further email from them confirmed that despite delays they'd ensure I had the order "for the big day"
Didn't dispatch it until the 23rd - using a 48 hour courier which is now showing ETA of 29th December.
Totally conned customers who buy gifts for Christmas on the false promise that they can deliver in time.
To make things worse I phoned up to ask about the delivery and was simply told "sorry but there's nothing I can do" and that they'd feed it back. "We don't give compensation" was the comment - I don't want compensation, I want you to deliver on the promises you boldly make.
Seeing certain members of the family on Christmas Day and now won't have a gift for them.
Terrible, terrible service.
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