Absolutely shocking service at the Inverness store, Sunday lunch at peak and only one member of staff in store. He couldn't even help as he had no product knowledge, therefore should have got another member of staff but seemingly no one to help. I would name and shame but no name tags! No one at front of store or on shop floor to offer help. Returned as a loyal customer as enjoyed the last store and the customer service, nothing was to much and always staff on the floor to help. Its a shame as the brand new unit looks great but I won't be returning whilst it is being run so poorly!! Will probably shut after Christmas anyway.