Ordered some Christmas presents at the very beginning of December. Still no dispatch email on the 17th so I call up to be told they're very busy, working over time and will be dispatched on 18th. 18th evening still no email, rings up to be told the exact same thing but this time it'll be dispatched on the 19th and if there's any problems they'll be sure to ring. Then comes the 19th evening so I ring them up waiting for someone to answer for 17mins to be told once again the same thing but it won't arrive in time for Christmas. Told them that I just want a refund to be put on hold for more than 5 more minutes. Absolute joke