Terrible service. Phone line not working. I had an order returned to warehouse 'for logistical reasons'. Did I want replacement order ? I said no, I would get tyres elsewhere - they agreed and said they would refund my money within 2-3 days. Had to do all this through their awful robot-controlled 'live chat' service. Now, I am emailed to say they have sent a replacement order (which I did not want), but delivery will be in 2-3 weeks time !! I got through on the phone and was told I cannot get a refund for the first order until the replacements arrive and I refuse delivery. Tyres come from Germany which is not made clear on their website. Awful company- do not use them.