Parked car went to buy £4 ticket, no cash accepted, didn't understand instructions, train came, left without buying ticket, had panic attack on train. Kind fellow traveller gave me NCP phone number, first call ok, then put through to register account, pin number, credit card details etc. Got cut off as train went through tunnel, started again, ok this time. The couldn't put in car reg. number as instructions unclear, finally ended up with a person again who sorted it but I couldn't hear very well. Man spoke like a machine. Older people are expected to understand all this-left feeling like an idiot, very stressed. Then train delays all day...Will never use NCP again.