on 21 August 2021 went to Worcester for a meal, decided to use NCP car park close to restaurant, downloaded park pass to get free one day parking do not understand how it worked I did not realise you had to put the pass on the same day as you were using it, very difficult to understand how it works because I suffer with dyslexia went in to the car park with the Q code and exited with the Q code when I got home I was charged for the parking, very difficult to contact customer services there is one number they just do not answer it if you are in the car park or outside I think NCP car park is just one big money scam.