NEVER use NCP PRE BOOK...its a complete scam. They send you a QR Code that didn’t work. The assistance button didn’t work so had to get a ticket to enter Horsefair NCP Birmingham. I spoke to someone in the week who said the booking was fine and if i had a problem exiting the car park call the assistance button. I said what is the point of that if no one answers. He suggested i call the number which i had waited 30 mins for to even speak to a human. Useless Of course when i left i had to repay as the booking wasn’t fine, QR code not recognised and again no one replying to the assistance button. So with angry cars waiting behind me, had to pay and leave. Have written to them twice...no reply. Web chat?.....left waiting for 40 mins...no reply. What they want is for people to give up trying so that they can keep your money but these criminals are not going to keep my money. NEVER AGAIN!