The absolute refusal to even respond to a complaint is astonishing. I pre-booked parking and when I arrived at the parking station the QR would not open the gate. I tried to use the assistance call at the parking however there was no response. There was also no one in the office at the car park. As I was due to attend a meeting at the Jumeriah I had to just take a ticket and pay an additional £45 for parking. I realize that there are technical difficulties sometimes however there was no way to get assistance via the assistance button to enter the premises. I have raised this for almost 2 months and no acknowledgement to my emails.