I paid for a day’s parking using the NCP ParkPass app and recieved a text confirmation and email receipt. Two weeks later I recieved a penalty notice for that same day of £60 rising to £100 for non payment within 14 days. Though I was able to successfully appeal, there was the annoyance and waste of time in correcting their error and my now total lack of confidence in their systems. I don’t understand how they could send me receipts to confirm I had paid and then send me a parking penalty saying I hadn’t paid. Either incompetence or sharp practice.
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