I booked one of the NCP car parks in Birmingham so I could watch the Commonwealth Games. The day of my event was on the same day as the marathon so I used the chat service to ensure that the car park would be open at this time as the Commonwealth Games website warned about road closures etc. I was reassured that the car park would be open and available so I went ahead and booked it. After a long drive I arrived at the car park to find that the road and car park had been closed due to the marathon. I drove around Birmingham and finally found an alternative parking space but the whole ordeal was incredibly stressful and avoidable if they had communicated with me properly. I the submitted a refund form to which I had a response asking for proof of payment etc., I responded to straight away and I am still waiting for my refund 37 days later! I am extremely disappointed that it is taking this long to process a justified refund, and I will be chasing them up until I get my money back.