I used Autopay in the NCP App which had my correct payment details. I was shocked to receive a fine because the autopsy system itself was not working which I was not aware of. Perhaps if NCP put the same effort into notifying customers about their problems rather than fining them it would not be an issue. Following an appeal, the fee was reduced to £20. But this was all so unnecessary. Suggest NCP go back to the previous barrier system and take payment at a machine or the barrier. It was so much easier than this.
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