Awful service at Manchester Chester street NCP car park. No sign up to say car park was full so cars were building up behind our car on the hill and 2 cars were waiting at the barrier to be let in. When calling the help service to see if the barrier could be lifted so we could exit out, the woman said no as she cannot do that, it is a one out one in service and the barrier would only lift if a space became available, she advised us to REVERSE up the hill.....what a JOKE! With 5 cars behind us this was ridicules!! I was not happy with this and I did swear but apologised. I asked what we was to do if there was a fire!! on that note she said she would send someone down to lift the barrier.......nobody came but the barrier lifted. When we was let through the barrier there was alot of disabled spaces which she didn't mention and was the right kind of space we needed. I think the communications and organisation in this parking lot are very much like monkeys in a zoo, I do not like being lied to and we all know that a press of a button and the barrier can be lifted. I don't usually complain but I think something needs to be done about this.