Glasgow Airport Long Stay Carpark “Safe and Secure” - Don’t Kid Yourself !!!! Glasgow Airport Website states... “Book with us today for peace of mind, knowing your car is safe and secure while you’re away.” “Our car-parks are monitored by CCTV and have regular security patrols to ensure that your vehicle remains safe and secure” Came back to car after two weeks holiday to find it damaged down the drivers side. Reported it to onsite NCP staff who took a report. Followed up with NCP. This is the NCP email response ...... Case Reference 2165342 I am emailing today in relation to your recent experience while parking at Glasgow Long Stay Car Park. The safety of our customers and colleagues at all of our sites is very important to us. We have a dedicated team who monitor and review our car parks to ensure that we are doing what we can to minimise risk. We would draw your attention to our terms and conditions which state:- “You should be aware that the Car Park is open to the general public. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.” With regards to CCTV coverage we would advise:- “We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park”. If the damage to your vehicle was caused by a Third Party then under the Highway Code they should have provided their details. We apologise that this was not the case. Unfortunately after looking into this with the car park manager, in this instance liability for the damage has been denied I apologise for the inconvenience this has caused you. Should you require any further information, please do not hesitate to contact us. Kind Regards Customer Response Advisor National Car Parks Ltd