My course was supposed to start on the 5th of September the instructor was made aware he was the one responsible for my lessons 10 prior the start date. As he had previous arrangements already with his other pupils and tests booked for the week he was supposed to be teaching me. When I contact the customer service team and explained the situations Mark was not only rude and not helpful at all as he said they have not been made aware of the situation by the instructor so there was nothing they could do. The instructor called me on 30/08 advising he sent them an email explained the above issue; I heard nothing from the company. On the 5th I sent an email asking when would be my new date to start and who was my new instructor and their replay was "So do you mean the course has not started at all?". After all this when I ask if we could cancel the course and get a refund not only they will not give me back my £200+ pounds for a theory test, they also tried to charge me the rest of the money for a service they failed to provide. They are not only rude to the customer, unhelpful, badly organized they will also rip you off.