I paid a lot of money for an intensive course and the instructor I was given was absolutely terrible... When I complained to the company about him, they did not respond. Then, when I wrote a review about my experience on another site, this time they responded almost instantly to lie and say they had responded to my original complaint. They also stated that if I had a complaint about my instructor it was down to me to report them to the DVSA!! They informed me that they'd removed him from their database but I'm still out of pocket and feel completely let down. All of the positive reviews I've seen about this company are based on the standard of their instructors. I think as they have removed my instructor from their database, they accept he is not suitable but still won't take responsibility for assigning him to me in the first place. On their website they clearly state the standards a customer is to expect from their instructors and I simply did not receive what I paid for. How can a company provide such a terrible service and think it's acceptable?