I have never known such bad customer service, but from reading the reviews below, I consider myself very lucky! Firstly we did get assigned a driving instructor, however, they cancelled 2 days before the lessons were due to start, and as they were unable to provide a replacement, I did receive a full refund. We then found our own instructor. However, they offered to continue with booking the test for me (which I paid for) - we subsequently receive a text offering us a date, which I accepted, and received a confirmation text. We turned up for the test only to find they had cancelled the test and not notified us! Luckily, I did receive another full refund for the test but nothing for my out of pocket expenses I incurred for turning up to a test that they had already cancelled.