I signed up for this course a while ago, at first they were accommodating of my change in circumstances i.e. university/study commitments. Although they rarely answer the phone and always emailed back with 'from customer service' so you never felt like you were speaking to one person who understood your situation. However, I had one lesson with my most recent instructor, who I thought I could trust because he was affiliated with the company and he told me if I paid him a lump sum he would charge me less for the lessons. I paid him (Nick Jackson) £400 and I never heard from him since, the company have washed their hands of the issue stating that my problem is with him. They told me that many other learners have had similar issues with him and long story short I'm taking him to small claims court which could take years. The company gave me a partial refund but would not give me the full amount due to the length of time between when I purchased the course and eventually was able to take my test. Absolutely shocking, they obviously don't screen the people they employ. This also isn't value for money! They just want to take your money and fob you off to an instructor they aren't even in regular contact with.