Very disappointed that I couldn’t return an item that had Primark logo and was still in immaculate packaging because I didn’t have the receipt. All I wanted to do was change the size. Didn’t expect money back but now I have a completely useless item as I can’t exchange it. I spoke to Gina who is the assistant manager in Uxbridge and she was appalling! Her customer services was non existing. She kept rolling her eyes and even kissed her teeth at me. Then basically accused me of stealing the item I wanted to return as I had no receipt! The woman shouldn’t be in retail. So disgusted with Primark policy in exchange and the level of capability in their management team.