“I was shopping today with my friend, for a pair trousers ,
2 lovely staff members
Barbara & Michelle from returns helped me find what I needed ,
Showing me other items , I needed 1 item came out with 4 from the suggestions they gave ,
Thank you ladies , (brilliant service)”
“Although the prices are too low, some of the products in the store are defective among which i accidently bought one and they do not accept my return even though i had the receipt blaming that i have damaged the product. horrible experience.”
“Absolutely horrible. They were not giving us internet and their WiFi wasn't letting us open our voucher. When my father went outside to open the voucher after 10 mins they cancelled our order even though I was just there. I was so frustrated. Their manager spoke to my father disrespectful and they were not very helpful in these situations especially when we were running late for something my ceremony and we had to miss that for Primark because these items were very important. Absolutely hate it and couldn't buy the items.”
“Primark is an absolute cesspit of greed and incompetence. These filthy scammers double-charged my credit card at the till, and didn’t even have the decency to acknowledge their mistake, let alone apologize. It’s beyond outrageous! They steal your money right under your nose, and then act like it’s no big deal, leaving you to fight tooth and nail just to get your own money back. Disgusting.
The sheer arrogance of this place is staggering. Not only did they refuse to compensate for the blatant theft, but they couldn’t care less about the stress and inconvenience they caused. This is pure, unapologetic greed in action. You take people’s money without consent, then make them jump through hoops to get it back? Absolutely not!!!!!!
I DEMAND THE MANAGER OF THE COMPLAINT DEPARTMENT TO ACKNOWLEDGE MY FORMAL COMPLAINT LETTER!!!!!!!!!!!!
Primark should be ashamed of this blatant theft and disregard for customers. This is beyond incompetence; it’s a calculated scam to squeeze as much out of customers as possible. I will be reporting these money-grabbing pigs to the authorities and making sure everyone knows how vile and dishonest they are. Steer clear of this disgraceful excuse for a business unless you want to get robbed blind.”
“Absolutely horrible return policy, I had the receipt and the tags were still on it was a week past the due date. And all I wanted to do was make an exchange and they wouldn't do it.”
“I went to the primary yesterday at Gravesend . Donna working there her behaviour is very bad and her way of talking is very rude . So her behaviour made me disappointed.”
“El pasado 8 de agosto adquirí una camisa y una camiseta para regalar a mi marido en su cumpleaños, cuando llegó el día de usar uno de las prendas resultó que le queda grande, motivo por el que hemos acudido a la tienda PRIMARK en la provincia de Sevilla de centro torre Triana (torre Pelli) para el cambio de la camiseta por una talla menos, según nos comentó una de las dependientes estas vienen grandes, tomamos la nueva y nos dirigimos a la caja para el cambio.
El vendedor que estaba haciendo los cobros nos comentó que sin el ticket de compra el no tenía autorización para hacer la devolución, por lo que solicitamos la asistencia del encargado, superior, jefe o quien correspondiera. Vino a atendernos el Sr XXXX, quien nos volvió a decir que la política de empresa es que no puede devolver nada sin el ticket de compra, a lo que le contestamos que lo entendíamos, pero que disponíamos del cargo en cuenta de la compra con tarjeta de ese día donde constaban la fecha, centro donde se hizo la compra, nro de tarjeta e importe, por lo que quedaba justificado que la compra se hizo y para más seguridad la camiseta en concreto es de la marca PRIMARK, el que no llevara etiqueta nos informó que en ese caso debería constar en el ticket, le volvimos a reiterar que se había perdido y que la prenda era de su propia marca. nos dijo que podíamos haberle hecho una foto al ticket (¿una foto a un ticket que no teníamos por perdida? ). no dábamos crédito del trato que estábamos recibiendo, le dijimos que ellos mismos podían comprobar la operación en su sistema, pues al ser un pago con tarjeta queda registrado, a los que nos dijo que el no tenia acceso y no podía hacer nada, todo esto por una prenda cuyo valor es de 10,00 €, por lo que pedimos la hoja de reclamaciones.
Al mismo tiempo hemos presentado directamente reclamaciones a PRIMARK a través de los formularios en su web una informando de lo ocurrido y solicitando el cambio y otro solicitando copia del ticket de compra.
- HOY HEMOS RECIBIDO RESPUESTA POR EMAIL:
Puedo confirmar que nuestra política de cambios y devoluciones está impresa en el reverso de todos los tickets de compra y también se encuentra en nuestro sitio web.
Se ofrecerá un cambio o un reembolso completo a todos los clientes en posesión de un ticket de compra válido, siempre que los productos se devuelvan aptas para la venta o sin usar, con las etiquetas originales aún adheridas, dentro de los 28 días posteriores a la fecha de compra.
Lamentablemente, no podemos facilitar su solicitud de cambio sin un ticket de compra válido.
a lo que le contestamos
Y NOS VUELVEN A ENVIAR OTRA RESPUESTA:
Gracias por su mensaje.
Lamentamos saber su decepción con nuestro correo electrónico y me gustaría disculparme por cualquier inconveniente causado.
Lamentablemente, no podemos facilitar su solicitud, ya que se encuentra fuera de nuestra política de devoluciones y cambios que se proporcionó en nuestro correo electrónico anterior.
Nuestro departamento es únicamente de administración, por lo que no podemos facilitarle el duplicado de ticket de su compra.
- A lo que le hemos contestado que nos indiquen a que departamento debemos dirigirnos para un duplicado o en su defecto de la factura correspondiente, aunque es incomprensible que si el departamento es de administración no sea capaz de facilitarnos los documentos solicitados (copia del ticket o factura de compra)
Tal y como nos han respondido, sus políticas de devolución constan en los tickets de compra y en su página web.
Dificilmente se pueden leer en un ticket de compra unas políticas de devolución y mucho menos nadie consulta la web de una tienda para ver dichas políticas antes de realizar compra alguna.
Si son tan estrictos deberían informarlo claramente en la tienda antes de cobrar un solo artículo con cartelería suficientemente clara y entendible.
Dichas políticas serían comprensibles si se aplicaran a compras en efectivo y en artículos de marcas y fabricación de empresas ajenas a la marca, cuya justificación de la compra sea imposible de demostrar, pero en casos como el nuestro en que la prenda es de comercialización exclusiva de PRIMARK y la compra debidamente justificada es totalmente desproporcionado el trato que hemos recibido.
Como se puede ver el valor del artículo es totalmente irrisorio y el costo de una reclamación por vía judicial es inviable por los costos, pero la impotencia ante este trato, totalmente injusto, es enorme y nos sentimos estafados por una empresa tan grande como PRIMARK, incomprensible.
Gracias por vuestra ayuda, si finalmente PRIMARK no atiende nuestra petición al menos que los consumidores sepan a que se enfrentan antes de realizar compras en estos establecimientos.”
“I have two cotton tops I bought 10 years ago and they are still wonderful .They were £4 each and I also bought a winter coat because I love the design I wore it every year for 3 years and then gave it to a charity shop .”
“Adorable clothes for little kids
Great quality
Also, I forgot my wallet in the self checkout; after two days I went back to ask if they had seen it(expecting a no for an answer)
The lady went to look , was gone for half an hour, and came back with my wallet!!!”
“Terrible went in bath branch and found face packs priced at 5p only to be told at point of sale they 75p. So why were they priced wrongly .informed price gun was faulty.not the fault of customer.i was not even given good will offer to acknowledge their mistake .the girl on the till who was lovely even admitted false and misleading.i ask for supervisor who's body language and attitude was disgusting I explain under section 20 of the consumer act 1987 stating wrong prices is illegal. She stood looking suddenly awkward with attitude of a kid...I know the value is low .but it's not the point .train your staff in manners.and armed with information.plus check correct price equipment. ...will be in contact with store manager
.u”
“Am very happy with the help they did .
we want to ex-change our clothes unfortunately we lost our receipt but the lady helped us so much she was nice 😊 she was patiently helped us ,
good thing is that she speaks good English that’s very good about it . Over all 5 star ⭐️ rating”
“I had a horrible experience with the store in Garden City NY, I wanted to exchange an product that my daughter had already and they wouldn't give me a store credit without the gifts receipts which I thought I lost. Needless to say I wound up finding the gift receipts and they gave me a store credit any way.. horrible customer service. horrible first time experience. Will NEVER shop there again, and my 10 year old daughter left there upset and disappointed.”
““Can you belive I was also scammed 94,000 to this company i'm so happy I met with (juliana_phil _232 (@) gmail .com) immediately that was how they got my money back” you can ols contact her
Mail ; (juliana_phil _232 (@) gmail .com)
Whatsapp; (+1---76--2)--3 -8 -1--9 -6--0--3”
“Unfortunately i am putting in a complain today. My sister recently bought me a shower sugar PS bubbles peach smoothie body scrub. As i have a ton of severe allergies i struggle to find myself a decent body scrub to use. However as i went to read the ingredients in this product i noticed there was nothing to be seen. There was a warning about not eating it and a ton of unnecessary waffle in a load of other languages, however no ingredients. I went to search for the ingredients on the web however on the official primark page of this product, there was NOTHING! Still nothing to to said about any ingredients, I looked everywhere. Surely this is illegal and severely dangerous. How can a product be produced with no list of ingredients to be found anywhere. Copied from web: If your product has two or more ingredients (including water and additives), you must list them all under the heading 'Ingredients' or a suitable heading which includes the word 'ingredients'. So unless the product has nothing in apart from sugar and water then this is completely unacceptable and possibly illegal.”
“Surprised that they will not accept a wrong size present my children got me for father's day. All they are interested in is sales sales sales. Manager at Telford was not even interested in what I had to say. What happened to customer protection rights. I am going to the ombudsman not because of how they have made children feel but for people to see them for what they are. Don't even deserve a star but that's the only way 👎👎👎”
“I was shopping,and get clostrophbic and I was very hot that day,Tuesday 18/6/24,had anxiety attack,first aider were very helpful cooled me down,gave me water,they stayed with me til it passed I am so thankful to them.”
