Today 2nd September 2022,.was one of the worst days of my life. After purchasing a winter coat, I had left behind my phone at the counter that I had paid at. It was only until 5 stops later on the train that to my absolute horror I realised it was missing. I made my way back to the Marble arch shop, in a complete panic...and close to tears explained to one of the managers what had happened. Despite my distress, she remained calm and found out where I had paid, and she was so brilliant and professional that she found out by asking the right questions where my phone was. To say that I was happy would be an understatement!!! I am so grateful that the three people involved whose names I asked.. Marinna, Moya and Basha, were kind enough to care about my suffering even though there was so much going on all around. They still made time to help a customer in need and I will never forget their kindness. Thank you Primark, for having amazing people like these three heroes representing you. In my opinion they deserve a raise for going above and beyond to help customers, and I will be telling all of my followers on Instagram, and YouTube that I have my phone back ( which is my life) thanks to their caring. The honesty, is something I will not ever forget. And I know I'm going on a bit too much, but if you have ever lost your phone then you understand the pain I was in when I thought it was gone forever. And thanks to your amazing team, it was returned to me. Primark, can I just say I Love You! And please cherish the lovely team that continue to do you proud. Sincerely, happiest customer ever Ariana