I visited the Irvine Ayrshire store on Monday 7 November 2022 and the customer experience was nothing short of amazing. The lady behind the till could have just allowed me to continue with my purchase of 3 size 12 skirts and 1 size 14 - the latter would have been too big for my daughter who needed new skirts for school as she has taken a stretch. The lady called for another employee to check the storage in store to see if there was another size 12. Sadly not, however I had a great chat with her. I am currently carrying out a research project on Primark and I have found so many positive things about this company that it made me return on Wednesday 9 November 2022 when the other children needed, new trainers, new clothes etc. To be quite honest, I have never had a problem with Primark clothes and although it is labelled as "fast-fashion" or "wear it once and bin it" - that is not my experience. I still have clothes I bought 15 years ago from Primark as they have lasted many washes and I don't buy for fashion anyway as I buy for price and comfortability. Thank you Primark for providing this to customers like me. My motto is children grow far too fast, are hard on their clothes and what is the point in buying one clothing item that costs £100 from another company, when you can get similar in Primark at 20% of that price. Keep the branded stuff for later when they stop growing.
A very happy loyal customer. Primark Cares.
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