I took back 5 clothing items to Primark Bromley this morning. At first the girl on the till only inputted 4 items and when I pointed out that there was 5 items, she had to ask for help from another member of staff as she didn’t know how to add another item. The other member of staff, thought I was buying the 4 items that the original girl had already refunded and unbeknown to me, added them to my bill - I bought a further 8 items. I left the till, but thought that the amount I had paid was too much for the items I had, so checked my receipt and realised what had happened. I then went back to the tills, to raise my concerns about being overcharged. A member of staff - Jacob - went through my bill and the items in my bags and said that he would have to check the camera first before I could have a refund. I needed to get back to my car, so I have given my telephone number and name for him to call me when he has looked at the cameras. Then I will have to go back into Bromley to pick up my money - £23.00. Also, one of the t-shirts I bought was priced at £2.50 and I was charged £3.00 - Jacob had to give me 50p back. Members of staff on tills really need to be better trained! Has been over 3 hours since I complained and still no telephone call.