I bought 5 pair of crew socks for my daughter on the 7th of January. She tried one of the pair, she felt it tight and uncomfortable to wear. I put the pair back in the package and went to Manchester City Centre shop to refund the socks with the original purchase receipt. I was very surprised when the sale assistant said that she cannot refund the socks as they have been tried on. I have never had any problems with returning an item in Primark before, as I am a regular customer. I asked to speak to the manager, who was unfriendly argumentative and unprofessional. He confirmed that he cannot return the item because the socks have been used. There is no indication on the receipt that the socks belong to the items that cannot be returned. The receipt states that “ we do not offer refunds or exchanges on briefs or boxers, piercing jewellery, opened or unsealed health or beauty products, gift cards or swimwear where the hygiene seal is not intact” and does not mention anything about socks. The staff who sold me the socks did not mention that I will not be allowed to return the socks if they are tried on. Does that mean that if I buy clothes from the shop and try them at home, I will not be able to return them? The changing room are closed most of the times in this shop . So, If I try them at home, I will not be able to return them as Primark staff will say that they have been used? This is very unusual as most of the shop that sell clothes allows return of items that have been tried on. Please avoid to do shopping at Primark!!!