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Leanne
Everyone leaving good reviews has clearly never dealt with their customer service, I bought a top in size small 3 months ago and loved it, bought 6 more a week ago, and threw the the receipt away because I've got the same one already, turns out primark have changed their sizing and calling it 'new and improved' basically their small is now a medium, i guess to make people feel slimmer than they actually are? I took the 6 tops back to swap like for like for the smaller size, all tags still on, was refused as no receipt, tried to explain how I had bought the 'wrong/changed' size and supervisor couldn't care less very rude and unhelpful, I'm 6 months pregnant and went out almost in tears, I looked at contacting primark to complain and their phone number is £6 a min, clearly don't care about customers
5 years ago
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Primark has a 3.3 average rating from 381 reviews

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Alice, Customer Support

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