Worse ever experience!!! The male East European duty manager of Primark Luton The Mall is the worse person to wear a manager title and badge. Anytime you see him on the shop floor he's having long and private chats with shop assistants speaking to them in his language. They don't pay any attention to customers who want to pass to have a look at there stock, for which you usually come in. He's blocking the way getting rude and arrogant if you want to pass and gossips behind customers backs in his language with shop assistants who come from same place. He might be chosen by the wrong person, because that one hasn't got any single clue of retail and customer service at all. Luton needs a complete change so that customers can have their browse and chose their items which they are going to buy without that embarrassing show of your duty manager. If that's all he knows about it's a great shame that you pay him!!