Unfortunately the dress I had ordered was faulty as the stitching on the belt loop was was so close to completely coming off. I filled in a return form stating that the item is faulty, explained whereabouts and wrote a kind note by hand requesting a replacement to be sent to me ASAP (same dress/size everything!) I then got an email confirming a refund only to my account (postage was not refunded) with no apology or mention of another dress being sent to me. I needed this dress for a wedding so I am very disappointed with QUIZ clothing and I will not be ordering anything ever again.