Awful customer service. I purchased several items from Quiz via Very, my catalogue account. I needed to return two items totalling £87 and was advised that because they came directly from Quiz, to send them back directly to Quiz rather than to Very. I did this using the returns label inside and the self addressed return sticker with the Quiz return details on it.
10 days later and no refund or acknowledgment of items. I have today contacted Quiz who point blank refuse to help and advise if they’ve received the items or not. I spoke to Very who told me to contact Quiz. So basically Quiz have sold me items, had the return and now refusing to help with the refund. And very are suggesting it’s Quiz responsibility. I’m £87 down and no one cares. Joke of a company, DO NOT SHOP HERE!!! I certainly won’t again and will make sure Very are aware they are a dodgy supplier. Will go to social media also. Like anyone can afford to be £87 down right now.
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