I've ordered clothes online for many years, without incident I may add but clearly from far more reputable companies than Quiz clothing given my recent experience with them. I've never encountered anything like it and they will NEVER get my custom again. I ordered four items for choice, kept one and returned three (two of which I noticed did not have tags but thought nothing of it at the time). I tried on the items once and returned within 14 days. I noticed that I was only refunded for one item (the cheapest). Emailed Quiz who replied to say that they were refusing to refund the other two as they did not have tags and were showing 'signs of wear' and they could not have been sent to me like that. Three photos were attached to the email, one of which showed stains on a grey item (neither of the 2 items were grey). I replied to say they had been sent without tags and showed no signs of wear when I put them back into the packaging that they were sent in. They replied stating that they looked as if they had been worn and, in addition, that they 'smelled strongly of body odour'. I knew they were being dishonest at this point because I've never had B.O. in my life and I'd tried on the items immediately after showering. I emailed back to say I was disgusted and insulted and informed them I had opened a Paypal dispute and would be informing trading standards. I then got an email from them saying they would refund the items on this occasion but ONLY if I closed the dispute. I had to point out to them that I couldn't do this as, once closed, a Paypal dispute cannot be reopened so should they decide to go against their word and not refund I could take no further action. Their final reply reiterated that they could not process a refund if the dispute was open which, of course, is nonsense. Meanwhile, the said items were sent back to me anyway and they informed me that I could just dispose of these. A month later, Paypal has upheld my claim and made them cough up and refund me. It's been an altogether stressful and unpleasant shopping experience but an eye-opener nonetheless that such a large company can behave in such a despicable manner yet get away with it. This morning I finally opened the package containing the returned items and rather than two stained, tatty and stinky pieces of clothing I found them exactly as I'd returned them: new but tagless. No stains in sight, no wear and tear and certainly no stench of body odour. They smelled like new items because they are. So, Quiz clothing have not only lied repeatedly and made false accusations they have sent fake photographs, too. And tried to deceive me regarding the Paypal dispute process. All to save refunding a total of just under £60. Bravo, Quiz clothing, bravo.